Qantas Centre of Service Excellence – IDEA 2020

Qantas Centre of Service Excellence

This 5000m2 circular space, part of a Qantas training and development initiative, is a sensory branded experience demonstrating the Qantas commitment to customer service. Experience zones and classrooms ensure a functional and engaging environment, with training areas revealed behind theatrical curtains, as if employees are arriving on a movie set. The brand is reflected in the lighting, structure and finishes, while the spaces are arranged to create a journey for employees as they move from zone to zone.

Design Practice: E2